Members of the Customer Care Alliance in Europe

Consumer Data Ltd

The European market leader in customer satisfaction measurement for the travel and tourism industries. Established in 1969 with over 100 staff based in Ashtead in Surrey, Leeds and Vancouver. Headed up by Adrian Lawes who has more than thirty years experience in research.

Visit www.consumerdata.com
Telephone: +44 (0)1372 278999

Customer Care Measurement & Consulting

Based in the USA, the founders were responsible for much of the original research that led to such widespread acceptance of customer care as a marketing strategy. CCMC specialises in evaluating the financial implications of less than effective customer care and assists organisations to understand and improve their performance.

Co-founder Marc Grainer led the original White House Study into Complaint Handling sponsored by the US government in 1979.

Visit www.customercaremc.com
Telephone: +1 703 519 6985

Surveylab Ltd

Supplies developer and hosting services for the design, fielding and reporting of web-based research projects. Surveylab provided the expertise and technical services to conduct the UK Customer Care study.

Visit www.surveylab.co.uk
Telephone: +44 (0)845 6121 544

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