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Press Releases There are further press releases to be found under the Press link at the top of the page, and research studies and white papers available free to download in the Reading & Learning section . Summary of findings - Overview of the Study into British Customer Care (2005)
Press Release - 90% of the UK is not satisfied with how organisations respond to their complaints 1st March 2005 Enquiries regarding this research should be addressed to John Kemp - telephone 020 8786 3441 (mobile 07941 672 561) or email
Summary of findings - 2004 Study Overview
Press Release - British companies waste millions of pounds on ineffective customer care programmes 3rd March 2004
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